NRI Premium Homes

Questions people ask before they sign up

Short answers. Every one of them is backed by something you can see in the app once you are in.

Owners

What does it cost?

8% of rent actually collected on the Standard tier, 10% on Premium, 12% on VIP, plus a one-time placement fee of one month's rent when a tenant moves in. Nothing upfront, nothing while the flat is empty. Refer 8 owners and your platform fee is waived for 36 months.

How do I know the manager actually visited?

Every visit starts with a GPS check-in against your property's geofence. Every photo is taken live in the app and stamped with the time, coordinates and the manager's name. A visit that was not on site is flagged to you and to operations.

What happens when something breaks?

The report is diagnosed the moment it is raised, with a likely cause, a cost range in your currency and interim steps for the tenant. Small jobs are booked with a vetted vendor from the desk, so nobody waits for a manager to find time. A manager goes to the flat only when a person is needed: safety, seepage or cracks, a jammed lock, a dispute, or anything expected above Rs 5,000. Jobs above Rs 10,000 are signed off by the manager on site, with a GPS check-in you can see.

Who approves repairs?

Anything above Rs 2,500 (shown to you in your own currency) needs your signature, by a WhatsApp button or a one-time code. Above Rs 10,000 you choose between three vendor quotes. The recorded cost must equal the vendor's receipt. There is no markup, ever.

How does my rent reach me?

Tenants pay into the platform, never to a manager. Rent sits in the escrow ledger and is paid to your NRO account within three working days, with TDS, fee and payout shown line by line in your own currency.

What about TDS under Section 195?

Your tenant must withhold 31.2% and deposit it against your PAN. The app tracks every deposit and certificate, produces the 27Q data, and a partner chartered accountant handles Form 13 for a lower rate and 15CA/CB for repatriation.

What if the tenant damages the flat?

The move-in inspection is the baseline. At move-out, deductions are proposed with before-and-after photos, the tenant has 7 days to accept or dispute each line, operations arbitrate, and the deposit is released from escrow.

Can I do everything on WhatsApp?

Yes. Link your number once. Decisions arrive with Approve and Decline buttons, video walk-throughs arrive as links, and you can ask questions in English or Hinglish. Anything WhatsApp cannot do opens the website with a one-tap sign-in link.

Which cities?

We open one micro-market at a time so every property has a certified manager within a few kilometres. Bengaluru (Whitefield, Sarjapur) first, then Pune and Hyderabad, then the other metros. Properties outside an open area join a waitlist.

Property managers

How am I paid?

A share of every rupee of rent you collect: 1.5% as Bronze Trainee, 1.75% as Silver Certified, 2% as Gold Master, paid monthly within three days of the rent. Plus half of each placement fee (one month's rent) when you move a tenant in.

How many properties can I manage?

60 as Bronze Trainee, 160 as Silver Certified, 300 as Gold Master. The desk work (tenant questions, triage, vendor booking, paperwork, tax) is done by the platform, so a Gold Master runs 300 homes in one micro-cluster of 5 to 7 km with under two hours of admin a week and spends the field time on the one ticket in ten that needs a person.

What does the platform do and what do I do?

Every maintenance report is diagnosed automatically with a cost range and interim steps for the tenant; routine jobs are booked with vetted vendors without you leaving home. You are dispatched, with a written incident dossier, when a person must be on site: safety, structural issues, locks, disputes, society matters, anything expected above Rs 5,000, and the on-site sign-off of jobs above Rs 10,000. You check in by GPS when you arrive; owners see it.

How do I move up?

Silver Certified: 4.5+ stars over 6 months. Gold Master: 4.7+ stars over 12 months. Ratings come from owners after every inspection and from tenants after every repair. Promotion is automatic.

What does certification involve?

Five documents (Aadhaar, PAN, police clearance, address proof, a professional credential) reviewed by operations, and four short academy modules with quizzes. Properties are assigned once both are complete.

What happens if my rating drops?

Below 4.2 stars new properties pause and you get a 14-day notice; your mentor is told too. If it has not recovered after 30 days, operations transfer your properties to another manager.

Can I handle cash or take rent myself?

No. Rent and deposits go through the platform only. Taking money directly is grounds for immediate removal. You never carry money; you carry keys, a phone and a checklist.

Is there a recruiting bonus?

Not for recruiting. Rs 75,000 is paid once your recruit is certified, manages 30+ properties and holds 4.7+ stars for 18 consecutive months. Mentoring well is the only way to earn it.

Companies

What is the minimum stay?

One month. Post what you need (city, bedrooms, furnishing, budget, dates) and managers in that city propose homes within days. Shortlist, apply, and the owner approves.

Who signs the lease and who pays?

Your company signs a leave-and-license or rental agreement and pays into the platform with a GST invoice. Rent is held in escrow and paid to the owner.

What about TDS?

Corporate tenants of NRI owners withhold 31.2% under Section 195 using the company's TAN. The app tracks every deposit, produces the quarterly 27Q data and a partner chartered accountant can file for you.

Who looks after the flat?

A certified local manager: monthly video walk-throughs, repairs through vetted vendors at receipt cost, and a move-in baseline that protects your deposit.

Referral programme

What counts as a referral?

An NRI owner who signs up with your code or link and whose property then has an active lease through the platform. Each active property counts, so one owner with two rented flats counts as two.

When does the waiver start and end?

The month 8 referred properties are active, the platform's share of your fee drops to zero on your own properties for 36 months. If the count falls below 8, standard billing resumes until it recovers; the clock keeps running.

Does my manager still get paid?

Yes. Their share continues unchanged and is funded by the platform during your waiver.

Is this multi-level?

No. There is one level, no payment for recruiting, and every reward is gated on real, verified performance: active leases for owners, an 18-month rating record for managers.

Can I refer managers as an owner, or owners as a manager?

Codes are role-specific. Owners refer owners; managers refer managers. Send the other kind our way and we will do the rest.